Rental Policies

Thank you for choosing Beach and Mountain Rental, LLC for your vacation experience!

Please take time and read through the policies and procedures before signing, It will be your responsibility to know and follow.

By signing, you are acknowledging that you have read and agree to the terms and conditions. By signing you are also authorizing Beach and Mountain Rental, LLC to charge the credit card given at the time of booking for rental charges, and for any damages that may occur to the property during your visit.

Pre- Registration

Please E-Sign the rental agreement and initial the 7 sections below. You will also be asked to upload a copy of your driver's license or state issued ID.

You will receive your directions and important check in information once you pre-register.

Deposits / Payments

Your reservation will require half of your rental rate, plus a $70 processing fee at the time of booking. If you are arriving 15 days or less prior to your arrival date, the full amount will be due at the time of booking.

The balance will be due 15 days prior to your arrival. You have the option to log in to your guest confirmation portal and pay the balance, If you choose not to, we will automatically charge it to the card on file 14 days prior to your arrival.

We accept the following as forms of payment: MasterCard, Visa, and Discover.

The reservation has to be in the name of the card holder. If you are booking for a second party, please contact the office, do not book online.

One and two bedroom rentals minimum age requirement is 21.

Three bedrooms and larger, the age requirement is 25 and older.

The minimum occupancy is listed on each rentals. We cannot exceed that number of guests in the rental. The rental agent does reserve the right to deny services to any person that violates the policies. If you are found to be in violation of the policies, you will be asked to leave with no refunds given.

Cancellations

We do offer a Cancellation Protection option. It will be 9% of your reservation. This is an optional charge. If you choose this option and need to cancel your reservation up to 5 day prior to your arrival, you will receive a full refund, except for the cost of the Cancellation Protection charge. Inside the 5 days of your arrival, even with the Cancellation Protection, you will only have the option to reschedule your visit.

If you opt out of the Cancellation Protection, you will only be allowed to reschedule your visit, you will not receive a refund.

Check In

Our check in time begins at 3 PM EST*. On the day of your arrival, we will text you with the key code to your rental. We ask that you acknowledge the text so we know you received the information you will need for check in. (Please make sure we have a current cell phone number on your reservation, so that we will be able to contact you with your check in information.) If you have not received the code before 4 PM EST, please call our office at 865-366-9632.

*While we do make every effort possible to have your rental ready by 3pm, there could be a slight delay during holidays or special events in the area. Your patience will be greatly appreciated.

If you have a reservation and do not show up for your reserved dates, you will automatically forfeit all payments.

Check out

Check out time is 10 AM EST. Late departure will result in a $100.00 minimum fee. Should you find it necessary to leave earlier than your reserved departure date, no refunds will be given. This will include inclement weather.

Upon check out:

  • Please wash all dishes and put away. If your rental is equipped with a dishwasher, load and start.
  • Empty all contents from the refrigerator.
  • Place trash in outside trash cans.
  • Do not dispose of hot ashes, fire logs, or coals from your grill or fireplace in the trash cans. Place them in the marked ash cans that are provided.
  • Turn off all lights, small appliances, and set the thermostat to 65 degrees in the winter months, and 75 degrees in the summer months.
  • Please make sure that all doors and windows are locked upon departure. If your rental has a key lock box, please make sure that the key is placed back in the box. If your rental has an alarm, please activate the alarm.
  • Please do a final walk through of the property before leaving. We are not responsible for lost or left behind items.

Damage / Violation / Excessive Cleaning

If there is a need for extra/excessive cleaning upon your departure, you will be charged a minimum of the following:

  • Dirty dishes-$75.00 minimum
  • All of our rentals are non smoking. The charge for smoking in a rental will be a minimum of $300.00.
  • No soaps, oils, or bubbles are allowed in jacuzzi or hot tubs, if used a minimum fee of $100.00 will be charged.
  • Hot tub covers that are broken or damaged: $400.00 minimum.
  • If furniture has been moved, and not replaced, there will be a $100.00 minimum. DO NOT MOVE POOL TABLES!
  • Fireplace use out of season or (fireplace use is October 1st to April 1st) tampering with gas logs: $200.00 minimum

Theft, vandalism, or intentional damage will be photographed and reported to local authorities and legal action will be taken.

Due to strict fire codes, rentals are not to be used for parties or gatherings that exceed the sleeping capacity of the rental. Violation will result in immediate eviction of the property.

If a guest is forced to be evicted for policy/procedure violation, there will be no refunds issued.

Hot Tub / Jacuzzi

The registered guest will be responsible for notifying their party of potential hazards.

Children, or any person that is pregnant or has health issues, such as heart conditions, sensitive skin, or open wounds, should not use hot tubs.

Alcohol or drug use, illegal or prescription, is not recommended for hot tub use.

Please consult a physician prior to use.

Hot tubs are cleaned and chemically treated, after each guest. However, to make your hot tub experience safer, it is recommended to turn on the jets and run for 10 minutes prior to entering the hot tub. You should always shower before and immediately after use.

No food or drinks are permitted in the hot tub.

Covers should remain on the hot tubs at all tubs when not in use.

If the hot tub is cold upon arrival, please be patient as it may have been dumped and refilled with cold water at the time of cleaning. DO NOT adjust the temperature at this time and please leave the cover on. If there is no change in the temperature after an hour, please notify the office.

Do not randomly push buttons on the hot tub, you can cause your hot tub to go in a sleep mode, stop heating, or stop working.

Excessive splashing can cause the water to reach the control panel and cause the control board to stop working, Please do not keep splashing to a minimum.

Hot tubs use is strictly at your own risk! Using the hot tub, you are absolving the owner, rental management company, service providers, and cleaners of any responsibility related to the hot tub and/or it's use.

Mechanical Failures / Inclement Weather / Refunds

We make every effort to ensure all equipment is working properly, however we cannot guarantee it to work 100% of the time. If you find something not working or it stops working properly during your visit, please contact the office during business hours. If the office is closed and the malfunction is an immediate hazard, please contact the after hours emergency number. We will do our very best to remedy the situation in a timely manner.

If the electricity goes out, the Sevier County Electric System has a system that is automatically notified. If you are unsure that it is an area outage, please contact the office.

Due to the mountainous area, many properties will require 4 wheel drive or chains in the event of inclement weather. If you have concerns, please call the office.

Please be prepared for emergency situations, have plenty of food, water, flashlights, batteries, etc.... We do not do rescue missions. If you can't get out, we can't get in!

We do our best to make sure the rental is ready for your visit, but things can go wrong that are out of our control. We do not give refunds for mechanical failures, power outages, or inclement weather. etc....

Renter agrees to notify the rental management company of any damages to the premises that result from the renter's and their parties occupancy, (including furnishings and household items) and/or damages found upon arrival, during business hours. If you arrive after hours, and the issue is a hazard, please notify the after hours emergency.

By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use premises.